Support

Need a hand with FestiVault? Email support@festivaultapp.com and we'll get back to you as soon as we can — usually within two working days.

Reporting abuse or objectionable content

FestiVault has zero tolerance for objectionable content or abusive behaviour. You can report a user, a photo or a comment from the … menu next to it in the app, or block a user from their profile. Reports sent to support@festivaultapp.com are reviewed and acted on within 24 hours.

Common questions

• How do I delete my account? Open Settings → Delete Account. This permanently removes your account, vault, upcoming events and friendships, and cannot be undone.
• I forgot my password. Use Forgot password on the log-in screen and we'll email you a reset link.
• My confirmation email hasn't arrived. Check your spam folder. If it's still missing after a few minutes, email us and we'll confirm the account manually.
• An event or festival is missing. Use Add event in the app, or the Missing a festival? button on the Festivals tab, and we'll add it.
• Event details are wrong. Tap Report a problem in Settings, or on the event itself, and tell us what's off.
• Who can see my events? Entries marked private are visible only to you. Everything else is visible to your friends. You can change the default in Settings and override it per entry.
• Ticket exchange. FestiVault only helps you find a spare ticket within your friends circle — we never handle payment or the ticket transfer. Always use the ticket platform's own official transfer, and never pay someone you don't know.

Privacy and terms

See our Privacy Policy and Terms of Service for how your data is handled and the rules for using FestiVault.

Contact

FestiVault — support@festivaultapp.com